Stay in a positive light on the internet and news
We'll deal with specific people to ensure a positive result
People thinking highly of your company shows an increase in sales and trust
Get detailed reports of what we do and how it impacts your bottom line
If you get on the bad side of the internet, be it social media or reviews, you can lose tons of revenue. With us we will constantly monitor for negative sentiment and resolve it with each person to turn any negative reviews or outlooks into positive ones!
Before we begin working with your customers or users, we gather detailed information from you. We essentially become another department and work closely with you to ensure that all of our agents know exactly what they're talking about. This goes from what products are available and when, checkout process, refund process, your terms of service and everything else that can impact a customers view.
This will take several days as we work with you and compile a report for our agents to reference while working with your unsatisfied customers.
Once we know everything about you, we'll get to work monitoring and collecting what people say about you. This is gathered from social media sites, news, press releases and more. We will even pick up on general industry sentiment.
Everything we collect here will be available for you to see on your dashboard along with sentiment analysis to see your average score of how people feel about your company.
While we collect data we will also be recording specific people to contact and turn their review into a positive one. We're quite good at this and is why it's our main selling point! On average we get them to change their mind atleast 80% of the time.
After just 3 weeks you should start seeing an increase in revenue and customer sentiment. If you rely on social media you usually see an increase in positive discussions as well.